Four Seasons Hotel Baku GS Team Leader
Work mode Full-time Category Customer Service
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About this role
Vakansiyanın təsviri
- Deliver outstanding guest service and act as a primary point of contact for guest concerns and escalations
- Proactively anticipate guest needs and resolve issues promptly and professionally
- Ensure brand and service standards are consistently upheld
- Handle VIP arrivals, special requests, and guest feedback
- Lead, coach, and motivate guest services/front desk staff during shifts
- Assign duties, manage shift coverage, and ensure smooth daily operations
- Train new team members and provide ongoing performance feedback
- Support disciplinary processes in line with company policies
- Oversee check-in, check-out, reservations, and cash-handling procedures
- Ensure accurate room status, billing, and guest information in the PMS
- Coordinate with housekeeping, maintenance, and other departments
- Monitor lobby presentation and service flow
- Handle guest complaints and service recovery effectively
- Make operational decisions in the absence of management
- Identify service gaps and recommend improvements
- Prepare shift reports and handover notes
- Ensure compliance with hotel policies, health and safety standards, and security procedures
- Assist with scheduling, inventory control, and supply management
Xüsusi tələblər
- Previous experience in hotel front office or guest services
- Demonstrated leadership or supervisory experience
- Strong customer service and communication skills
- Ability to handle conflict and high-pressure situations calmly
- Proficiency with hotel PMS systems (e.g., Opera)
- Flexible availability, including nights, weekends, and holidays
- Multilingual skills
FSH
Four Seasons Hotel Baku