Remote Call Center Operator (Advanced English Only)

Remote Call Center Operator (Advanced English Only) / Amazon AWS Connect Programming Specialist (Part-time)

We are looking for a highly fluent English-speaking call center operator for a fully remote position. This role involves constant live communication with native English speakers. If your English is not truly advanced, please do not apply.

Important — Please read

• Candidates below true C1 speaking level will not be considered
• To apply, send your CV to [email protected]
• Please attach 30-45 second English voice recording introducing yourself so we can check your speaking skills in advance. Accepted audio formats: MP3 / M4A / WAV
• Please include your available schedule(s) in your email.

What We Offer

• Fully remote work
• Fixed and stable schedule
• Professional, supportive team
• Daily live communication with native English speakers
• Long-term opportunity with skill growth

Requirements (Must-Have)

• Advanced to near-native English proficiency (C1–C2) — excellent speaking and listening skills are mandatory
• Fast reaction, strong comprehension, and critical thinking
• Strong multitasking abilities and the ability to work under pressure
• High level of responsibility and self-discipline
• Basic Microsoft Excel knowledge (used daily)
• Personal computer with stable high-speed internet, noise-cancelling headphones, quiet and distraction-free workspace

Nice to Have (Strong Advantage)

• Previous call center experience
• Experience working with international or native English-speaking clients

Responsibilities

• Handle inbound customer calls, providing accurate information about services scope, policies, and procedures
• Document all customer interactions in the CRM system accurately
• Comply with company policies, data protection, and confidentiality standards

Working Schedule Options (Baku Time)

• Monday – Saturday | 4:00 PM – 9:00 PM Baku time (5 working hours, no break)
• Monday – Saturday | 9:00 PM – 2:00 AM Baku time (5 working hours, no break)

Salary: 400 AZN NET

During wintertime, the shift starts and ends one hour later.

Amazon AWS Connect Programming Specialist (Part-time)

Requirements:

• Basic knowledge of Amazon Connect (AWS)
• Understanding of call center operations and call flows
• Experience setting up and maintaining call queues, routing rules, and agent profiles
• Ability to monitor and analyze call statistics and KPIs
• Strong analytical and problem-solving skills

Salary: To be discussed during the interview.

Interested candidates can send their CV to the e-mail address in the Apply for job button.