Junior CS Specialist

Vakansiyanın təsviri

• Support the CS Lead during client training sessions and UAT activities.
• Help users understand how to use the system based on provided instructions and training materials.
• Assist users with basic system actions during training and testing sessions.
• Collect user questions, comments, issues, and feedback.
• Document feedback in a clear and structured way.
• Escalate all questions, risks, and issues to the CS Lead.
• Help prepare and update simple user guides, FAQs, and training materials.
• Maintain professional and polite communication with client users.
• Travel to client sites across Azerbaijan to support trainings, UAT, and implementation activities after the initial onboarding period.
• Follow the instructions, priorities, and communication guidelines provided by the CS Lead.

Xüsusi tələblər

• Strong communication skills and good attention to detail.
• Ability to write clear notes and structure information.
• Responsibility and willingness to learn.
• Basic understanding of business software or web systems.
• Ability to work with users in a calm and professional manner.
• Willingness and availability to travel regularly to regions across Azerbaijan as part of the role.
• Azerbaijani language is required; Russian and English are an advantage.
• Experience with Jira, task tracking tools, user support, training, or documentation is a plus.

Müraciət etmək üçün: [email protected]