Role

Provide 2nd level technical support to ensure the efficient and effective operation of our solutions. Perform complex maintenance and troubleshooting tasks, and deliver on-site technical support within the assigned regions. Carry out Repair Center activities.

Specific Responsibilities and Duties:

Provide 2nd level support for all types of technical issues
Ensure timely resolution of incidents and problems within defined service levels
Perform user management and routine system administration tasks
Respond to requests from other technical teams
Troubleshoot and resolve IT-related issues
Coordinate service activities with other Field Service Technicians
Perform system monitoring activities
Test new releases and system upgrades
Install, configure, optimize and maintain systems and applications
Maintain accurate and up-to-date documentation
Support the continuous development of technical skills within local teams
Act as a point of contact (SPOC) between Level 2 and Level 3 support teams
Define and develop maintenance-oriented KPIs
Perform periodic calibrations

This also involves:

Identify situations requiring urgent attention and escalate appropriately
Coordinate deployments with other operational units and teams
Provide feedback and contribute to continuous improvement initiatives
Work outside business hours and be available for on-call support based on business needs
Support or lead new deployments when required

Profile

Technical or Engineering degree in a relevant field, or equivalent combination of training and experience
Minimum 5 years of experience in maintaining and troubleshooting equipment in a factory or industrial environment
Proficient in English
Good written and verbal communication skills
Ability to diagnose and analyse mechanical, electrical and application issues, including log analysis
Experience with Microsoft Office tools (Excel, Word)
Experience in managing and troubleshooting Microsoft Windows environments
Ability to work effectively in a team
Ability to work under pressure
Meticulous and well-organized
Customer-oriented mindset
Willingness to travel at short notice and undertake mid-term assignments abroad

Knowledge in one or more of the following fields is a plus:

Experience in troubleshooting computer networks
Knowledge of IT support tools such as FTP, SSH, Putty, SVN and remote access solutions
Knowledge of standard IT support procedures and tools
Basic knowledge of PLC setup and programming
Knowledge of fuel industry specifications
Experience with analytical laboratory practices and techniques

Why Join Us?

Join a global leader in trust technologies with a mission that matters.
Be at the strategic heart of a financially sound and innovation-driven company.
Collaborate with high-level experts and work on impactful international projects.
Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

Please indicate the position title in the subject line of your application and send your CV to to the e-mail address in the Apply for job button.

Only candidates whose experience closely matches the key requirements will be contacted.

Service Technician

О должности