Cluster Front Office Manager

Vakansiyanın təsviri

• Oversee the daily Front Office operations across all assigned hotel properties.
• Ensure the consistent delivery of exceptional guest service and personalized hospitality experiences.
• Lead, coach, mentor, and develop Supervisors and Guest Service teams.
• Customize, implement, and maintain Front Office Standard Operating Procedures (SOPs) across the boutique hotels.
• Plan and conduct regular SOP, service excellence, and operational training sessions for Front Office employees.
• Monitor compliance with company policies, operational procedures, and the hotel standards through regular self-audits and coaching.
• Develop, monitor, and continuously improve Guest Satisfaction Indicators.
• Analyze guest feedback and operational performance data, implementing action plans to enhance guest satisfaction and operational efficiency, and preparing training plans accordingly.
• Collaborate with Revenue Management, Reservations, Housekeeping, Sales, Marketing, and other departments to maximize operational performance and guest experience.
• Monitor room inventory, arrivals, departures, VIP guests, and service recovery processes.
• Support operational projects and continuous improvement initiatives across the boutique hotels.
• Prepare regular operational and performance reports for senior management.

Xüsusi tələblər

• Minimum 3 years of managerial experience in a Front Office leadership role within the hospitality industry.
• Previous Cluster Front Office management experience is highly preferred.
• Experience in boutique, lifestyle, or luxury hotels will be considered a strong advantage.
• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Strong leadership, coaching, and people management skills.
• Proven experience in developing and implementing Standard Operating Procedures (SOPs).
• Experience conducting operational and service excellence training programs.
• Strong understanding of Guest Satisfaction Indicators (GSIs), online reputation management, and quality assurance processes.
• Excellent organizational, analytical, and problem-solving abilities.
• Experience working with Property Management Systems (PMS), preferably Opera or Opera Cloud.
• Good knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to manage multiple properties, prioritize tasks, and work effectively in a fast-paced environment.
• Strong communication, interpersonal, and stakeholder management skills.
• Language Requirements: Azerbaijani – Fluent; English – Fluent; Russian – Fluent

Müraciət etmək üçün: [email protected]