Help Desk / IT Support Engineer

Company: “VLand Systems” LLC (former “STP Metal Structures” LLC)

Key Responsibilities:

• Provide L1/L2 technical support to end users;
• Receive, diagnose, troubleshoot, and resolve incidents and service requests through the ticketing system;
• Install, configure, maintain, and provide technical support for Windows 10/11 and Windows Server operating systems;
• Provide user support for Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft 365 services;
• Create, manage, and deactivate user accounts in Active Directory and Microsoft Entra ID (Azure AD);
• Administer mailboxes, shared mailboxes, distribution groups, and other email services in a Microsoft Exchange Hybrid environment;
• Create and manage shared folders, file sharing, and NTFS/Share permissions on File Servers;
• Perform initial configuration of users, extensions, and IP phones in the 3CX IP PBX system;
• Perform first-level troubleshooting of user and network issues in FortiGate, FortiSwitch, and FortiAP environments;
• Diagnose and resolve LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and VLAN connectivity issues;
• Install, configure, and provide technical support for network printers, scanners, and other peripheral devices;
• Perform basic administration of virtual machines in the VMware ESXi environment;
• Monitor and perform basic administration of Veeam Backup solutions;
• Participate in endpoint management using Microsoft Intune, WSUS, and SCCM/MECM;
• Assist in the implementation and administration of Group Policy (GPO);
• Prepare IT workstations for new employees, including computers, email accounts, telephones, and user accounts;
• Maintain IT asset inventory and ensure proper documentation of IT equipment;
• Record and document completed tasks and support activities in the ticketing system and relevant documentation.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field;
• Minimum 2 years of experience in Help Desk, IT Support, or System Support roles;
• Strong knowledge of Windows 10/11 and Windows Server operating systems;
• Hands-on experience with Microsoft Office Suite, Outlook, and Microsoft 365;
• Experience working with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft Exchange Hybrid environments;
• Good knowledge of Windows File Server administration, Shared Folders, and NTFS permissions;
• Solid understanding of TCP/IP, DNS, DHCP, VLAN, VPN, and Wi-Fi technologies;
• Experience with Fortinet solutions, including FortiGate, FortiSwitch, and FortiAP;
• Experience with the 3CX IP PBX system;
• Basic to intermediate knowledge of VMware ESXi;
• Knowledge of Veeam Backup & Replication;
• Experience with Microsoft Intune, WSUS, SCCM/MECM, and Group Policy (GPO);
• Ability to install, configure, and troubleshoot printers, scanners, and other peripheral devices;
• Strong analytical, problem-solving, and communication skills;
• Ability to work effectively in a team environment with a high level of responsibility;
• Strong willingness to learn new technologies and a commitment to continuous professional development;
• Fluency in Azerbaijani, advanced technical English, and working proficiency in Russian.

Preferred Qualifications

• Microsoft certifications (e.g., Microsoft 365, Azure Administrator);
• Fortinet certifications (FCA/FCF or NSE);
• VMware Certified Professional (VCP) certification;
• ITIL Foundation certification;
• CompTIA A+ and/or Network+ certification;
• Knowledge of PowerShell scripting.

Technologies Used in the Work Environment

• Operating Systems: Windows 10/11, Windows Server
• Productivity & Collaboration: Microsoft 365, Outlook
• Email Platform: Microsoft Exchange Hybrid
• Identity & Access Management: Active Directory, Microsoft Entra ID (Azure AD)
• Endpoint Management: Microsoft Intune, WSUS, SCCM/MECM
• Policy Management: Group Policy (GPO)
• File Services: Windows File Server

Virtualization & Backup

• Virtualization: VMware ESXi
• Backup & Recovery: Veeam Backup & Replication

Network

• FortiGate
• FortiSwitch
• FortiAP
• TCP/IP
• DNS
• DHCP
• VLAN
• VPN
• Wi-Fi

VoIP

• 3CX IP PBX

Working Conditions:

• 5-day work week, 08:00-17:00 working hours
• Work location: Sumgayit, Azerbaijan
• Voluntary medical insurance
• Company-provided lunch and transportation
• Competitive salary based on the candidate's qualifications, skills, and experience.

Candidates who meet the requirements are invited to send their CVs to the e-mail address in the Apply for job button, indicating “Help Desk / IT Support Engineer” in the subject line. Only shortlisted candidates will be invited for an interview.