Reservation agent

Təsvir

• Receive and process reservation requests via phone, email, website, and other booking channels.
• Confirm, modify, and cancel reservations as requested by customers.
• Provide accurate information regarding availability, pricing, policies, and services.
• Maintain accurate customer and reservation records.
• Follow up on inquiries and reservation requests in a timely manner.
• Coordinate with relevant departments to ensure reservation accuracy and guest satisfaction.
• Handle customer complaints and special requests professionally.
• Meet established service standards and performance goals.
• Assist with administrative tasks and reporting related to reservations.

Tələblər

• Ability to communicate with English-speaking and Russian-speaking customers.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize workload effectively.
• Problem-solving skills with the ability to resolve customer concerns efficiently.
• Ability to work flexible schedules.
• Knowledge of Opera PMS/Opera ERP is highly preferred.