Technical Support Specialist

Are you ready to lift up your career? We are seeking a Technical Support Specialist to join our dynamic team!

Job Summary:

• As a Technical Support Specialist, you will play a key role in providing exceptional technical support to our clients by troubleshooting issues, identifying root causes, and ensuring timely resolution of technical incidents. You will collaborate closely with engineering and product teams, leverage AI-powered solutions to optimize support processes, and contribute to maintaining a comprehensive knowledge base. This role requires strong analytical thinking, excellent communication skills, and the ability to thrive in a fast-paced, customer-focused environment. 

Our Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field;
• 1–3 years of experience in Technical Support, IT Support, Application Support, or a similar customer-facing technical role;
• Solid understanding of APIs, including request/response flow, authentication, and common integration concepts;
• Good knowledge of web technologies, including HTTP/HTTPS, web architecture, browser behavior, and client-server communication;
• Strong analytical and critical thinking skills with the ability to investigate technical issues and identify root causes;
• Excellent problem-solving abilities and a structured approach to troubleshooting;
• Strong prioritization and time management skills, with the ability to effectively manage multiple incoming requests based on impact and urgency;
• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences;
• Ability to work collaboratively in cross-functional teams and participate actively in Agile ceremonies such as daily stand-ups;
• Experience working with AI-powered tools to improve workflows and automate repetitive tasks is considered an advantage.

Key Responsibilities: 

• Receive, investigate, and resolve incoming technical support requests from customers in a timely and professional manner;
• Analyze incidents to identify their root cause and implement appropriate solutions whenever possible;
• Escalate complex technical issues to engineering or product teams, ensuring all relevant technical details are clearly documented;
• Collaborate closely with cross-functional teams and participate in daily stand-up meetings to stay aligned on priorities, ongoing issues, and project updates;
• Utilize AI-powered tools and solutions to automate repetitive customer inquiries and optimize support processes;
• Create, maintain, and continuously improve the internal knowledge base by documenting resolved issues, troubleshooting procedures, and best practices;
• Monitor recurring issues and proactively recommend process improvements to enhance customer experience and operational efficiency;
• Communicate technical issues and solutions effectively to customers while maintaining a high standard of customer service.

Benefits and Perks:

As a team member at SABAH.HUB, you’ll enjoy:

• Competitive salary that aligns with industry standards;
• Comprehensive benefits package, including Medical Insurance and Push30   Subscription;
• Employee discounts on Plan & Eat meal subscription plans;
• Employee assistance programs, providing professional development and career growth opportunities;
• Company-sponsored social events, team-building activities, and volunteer opportunities.

Location: Baku, Bayil Bay, Gurban Abbasov 5, 6th floor

Interested candidates can apply by clicking the link provided in the "Apply" button.

Thank you for considering us as your potential employer. We look forward to reviewing your application.