Helpdesk

Position Overview

• The IT Support Specialist is responsible for ensuring the reliable operation of the company’s computer network, end-user systems, hardware, and software. The role provides technical support, maintenance, inventory management, and user training for both on-site and off-site assignments.

Key Responsibilities

• Provide technical support to the IT Department and management in the installation, configuration, operation, and maintenance of computer network hardware, devices, and infrastructure.
• Ensure the continuous operation and technical maintenance of assigned hardware, systems, and applications.
• Maintain hardware, software, and license inventories; prepare and update asset information records for newly acquired equipment.
• Troubleshoot hardware and software issues on end-user computers and coordinate with vendors for warranty-related repairs and replacements.
• Perform data backup operations in accordance with established procedures and ensure secure storage of backup media.
• Install, configure, and connect end-user computers to the corporate network and domain; set up security settings and antivirus software.
• Install, remove, and support operating systems, office applications, and related software on corporate computers.
• Manage inventory of backup media and consumables, ensuring proper storage and protection.
• Deliver user training on operating systems and office applications through classroom, on-site, and remote sessions; prepare training documentation.
• Perform routine IT maintenance and assigned information systems tasks during off-site assignments as directed by IT management.

Candidate Requirements

• Degree or vocational education in Information Technology, Computer Engineering, or a related field
• Minimum 2–3 years of experience in IT support, system support, or helpdesk roles
• Knowledge of Windows operating systems, office applications, and basic networking concepts
• Hands-on experience with computer hardware (PCs, printers, peripheral devices)
• Understanding of antivirus solutions, endpoint security, and data backup practices
• Experience in IT asset inventory management and technical documentation
• Strong communication skills and ability to provide user support and training
• Analytical thinking and problem-solving skills
• English – advanced level, Russian – preferred, Turkish is an advantage,

Interested candidates are requested to submit their CVs to the e-mail address in the Apply for job button with “Helpdesk” indicated in the subject line.

Note: Only shortlisted candidates will be contacted